Returns & Exchanges

At cloud.b, we want you to love your new fashion finds, but if something isn't quite right, we offer a hassle-free 30-day return policy for all unworn and tagged items. Our streamlined process ensures that your exchange or refund is handled with the same care and speed as your original order.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all original tags are attached and the garment is in its original condition.

• 3.
  Label and Ship

  Download and print your pre-paid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your items, we will process your refund or ship your exchange within 5-7 business days.